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South Africa Now Most Favoured Global Offshore Customer Experience Delivery Location | The Home Of Great South African News

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South Africa Now Most Favoured Global Offshore Customer Experience Delivery Location

iAfrica
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Following three consecutive years at second place, South Africa has been named the number one globally preferred front office Customer Experience (CX) offshore location. The award was announced on 8 April by Ryan Strategic Advisory’s Annual Front Office BPO Omnibus Survey. Placed second is India with a three-way placement for third place between Malaysia, Philippines, and Poland.
This coveted global award has been gratefully received by the country’s Global Business Services (GBS) sector. CEO of the GBS industry body BPESA, Andy Searle, remarked: ‘’Competing alongside established global giants such as the Philippines and India and with many emerging and strengthening offshore locations included in the running has left us honoured as 2021 first place recipients and we are exceptionally appreciat ....

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