Facing some pretty significant challenges. The first is that we do not have sufficient staffing to realize the benefits of the technology. And the best way i can describe this is i think this thinking was the technology was going to do it for us. And what we are finding is that the technology has incredible potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increa
Potential but it needs bodies to react to the information. So what happened when we moved to the Transportation Management center and the new radio, we were running a call centre. An emergency or incident would come in the controllers would industrial on a piece of paper the key concern, they would dispatch somebody to respond to it. Our goal was to go from a call center to a Service Management center. But a few things happened. The first thing is the call volumes increased. This is very good news. It means it is now easier with the technology for our operatorses to reach the control sent center and to be able to ask for help and support. The second thing is the time for call increased. We now have the ability to track all this information digitally. But the Digital Information takes more time to enter than just scribbling on a piece of paper. But our Staffing Levels for various reasons remained relatively flat. So weve taken the same number of people. They are now managing more calls
Have fewer js you relieve pocket congestion. I think this is very exciting. Im encouraged do hear the supervisor from the district is open to it. Im glad you are planning it. I would urge you to go forward with it. I think this is something that is easy to test and could have a very very Significant Impact on the reliability of our service. Thank you. Okay. That closes item number 7. Would you please call item number 12 and be advised im going to take Public Comment out of order. Thank you. Execute contract modifications. Contract 201319 procurement of new light rail vehicles. Operator cap featuring engineering refinements that improve fleet performance to accelerate fleet replacement with no increase to the total cost and no increase in the term. Do we have any Public Comment on this item . Yes you have three speakers okay. Edward mason. Hold on. Would you please come forward and speak first please . Thank you. I will give you your option to speak now or wait until the staff presentat
Nemonth. That seems to be how the market interpreted the central nks pledge to sustain the expansion we told you about yesterday. Oil prices are up more than 5 on geopolitical concerns and oil stocks followed suit. Finally, Interest Rates continued lower with the yield on the tenyear treasury dipping below 2 for a time today to a threear low. He close, the dow rose 24points for a 26,753. The nasdaq added 64, and the s p 500 was up 27 at that record. Bobasez sawny following the action from the new york stock exchange. Whats behind the rally . Theresot of yu foreuphoria about u. S. china trade talks. Energy led the gains, crude oil spiked almost 6 after iran struck a down u. S. Drone in what was called an unprovoked attack. It is amid recent attacks on oil tankers in the persian golfers. The market took aip briefly midday on President Trump saying iran made a big mistake, quot unquote, and hinting that the u. S. Could consider a strike against iran, but it bounced back soon after when th
Secretary would you please call. Clerk thank you, president scott. Present. Commissioner brezlap. Commissioner freno. Excused and commissioner saff. Supervisor. Expected. We have a quorum. The chair thank you. I would like to ask the. Members of the board stand with me for a moment of silence for the passing of commissioner frignos mother during this recent period. So would you please. Thank you. We will now have action number 1. Check check item 1. Approval with possible modifications of the minutes of the meetings set forth bow low. Special closed session of january 11th. 2018. Regular meeting 2018. Randy scott are there any edits or changes regulated in the commission in the minutes of these two prior meetings . I do have a couple of edits i wish to bring forward. On page 5 of the minutes, it indicates that i indicated i had a duty to warm, warm. To introduce to the board. I would like to clarify that for the record that its a warm welcome and a duty and a privilege to introduce the