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Congratulations to Lorraine Headley-Raeburn who attains the Doctorate in Business Administration Share Article Chairman of Antigua Commercial Bank and the Antigua and Barbuda Tourism Authority attains pinnacle of educational achievement Dr. Lorraine Headley-Raeburn My research supported propositions that firms’ resource choices are driven by the social norms within the firm, industry and society plus the critical need for seamless integration of customer and stakeholder perspectives in company decisions. ST. JOHN S, Antigua (PRWEB) December 16, 2020 Dr. Lorraine Headley-Raeburn was awarded the Doctorate in Business Administration in December 2020 from the Sagicor Cave Hill School of Business and Management, University of the West Indies. Her research focused on how companies, particularly those in the hospitality industry, can use customer perspectives and feedback to boost the quality ....
Tourism Authority Chairman awarded Doctorate in Business Administration Spread the love Dr Lorraine Headley-Raeburn was awarded the Doctorate in Business Administration in December 2020 from the Sagicor Cave Hill School of Business and Management, University of the West Indies. Her research focused on how companies, particularly those in the hospitality industry, can use customer perspectives and feedback to boost the quality of their services and products, especially given the extensive use of online customer feedback mechanisms such as TripAdvisor and the growing influence of the voice of the customer. Her study adds to the body of work such that organizations can improve their marketplace identity and customer reputation, derive insight driven strategic objectives, and more ably utilize their strategic resources for competitive gain while enhancing both customer and stakeholder satisfaction. ....