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HiOperator introduces QAScout, a cutting-edge AI quality assurance tool designed to revolutionize customer service by providing real-time, comprehensive interaction scoring, enhancing customer satisfaction and agent performance. ....
Billionaire Richard Branson and Virgin Hotels relaunch entrepreneur program in Dallas dallasnews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from dallasnews.com Daily Mail and Mail on Sunday newspapers.
Companies that previously relied on humans alone to handle customer service queries, are now seeing customer satisfaction scores go up after employing AI. However, this wont eliminate the human factor, instead may free the agents to help troubleshoot complex requests, feel industry players. ....
HiOperator debuts its AI-driven SMSBot, aiming to transform customer service with intelligent automation and conversational engagement, as detailed by CEO Liz Tsai. ....