here. normally if you call, you get some sense of tone from that call and being that we all know from personal experience, sometimes texting tones, the tone of a text and what s written can be misconstrued sometimes. is there significant training that some of the advocates are getting to be able to communicate optimally via text? yes. crisis text line or national suicide life line counselors are trained to support people in crisis whether they re computer chatting, texting or calling with them. and to your point, the difference is when you re talking with people over the phone or text but counselors are trained to support people over all of those different mediums. do you as we ve heard, do you find that you get more calls