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Noble IVR Virtual Assistant with Automated Callback Services Named a 2021 CUSTOMER Product of the Year Share Article Noble Systems, a leading global contact center technology provider, has received TMC’s “2021 CUSTOMER Product of the Year Award” for its IVR automated callback and self-service options. Noble IVR Virtual Assistant offers relief for companies dealing with high inbound call volumes and limited agent resources to mitigate long hold times, relieve frustration and create a better customer experience. Noble Systems ATLANTA (PRWEB) March 17, 2021 Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is the recipient of TMC’s “2021 CUSTOMER Product of the Year Award” for Noble® IVR Virtual Assistant. The award is presented by CUSTOMER magazine. ....
Noble Systems Provides Inbound and IVR Solutions to Help SPT Improve Independence of Disabled and Elderly Passengers Share Article SPT (Strathclyde Partnership for Transport), Scotland’s largest Regional Transport Partnership, has selected Noble Systems as its contact center partner. STP recently implemented Noble Inbound 100 to manage voice, email and SMS customer communications. In addition, an intelligent IVR personalizes the customer experience, while adding efficiencies to reduce costs. Noble Systems - Customer Contact Technologies We’re proud to be supporting SPT in helping vulnerable people in Scotland. Noble helps provide a personalized service for this group that offers a better customer experience, while improving efficiencies. ....
Changing Customer Behavior Impacts Contact Centers and Creates New Demands for the Customer Experience Share Article Noble Systems recently conducted a contact center market survey to explore changes in customer behaviors in the past year and to examine the impact of these changes on the industry. The results show that more than half of respondents have seen significant new demands on their operations, from the method in which customers contact them to when they contact them. The shifting demands have spurred these organizations to adapt their business strategies to support the new customer experience. Noble Systems | Customer Contact Technologies There’s no doubt that 2020 was one of the most difficult years for our clients that we have seen in our 30+ years as a contact center technology provider. Our current focus is on helping them improve their customer journey and adapt to changing consumer behavior and new demands on their operations. ....