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Auto Leasing Drops as Rates Rise

“I remember $99 a month leases,” says J.D. Power’s Patrick Roosenberg, formerly of Chrysler Financial. “Those days are over.” ....

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GM Financial Mid-Pack In J.D. Power U.S. End Of Lease Satisfaction Study

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GM Financial ranked in the middle of the pack in the 2021 J.D. Power End of Lease Satisfaction Study.
The J.D. Power End of Lease Satisfaction Study aims to identify which automaker financial institutions have “lease-end practices and timely marketing opportunities that optimize lease retention for the same brand and at the same dealer.” This year’s edition of the study was based on the survey responses from 2,761 mass-market and premium vehicle lease customers who were within six months of a vehicle lease-end and was fielded from November 2020 through January 2021. Each brand was given a score out of a 1,000 point scale based on the survey responses, with a higher score reflecting better lease-end practices for customer retention. ....

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