After Hurricane Laura did substantial damage to the City Of Lake Charles Water Business Office, it resulted in loss of a lot of their equipment. However, replacement equipment has arrived, but due to limited staffing, many of our bills are still being estimated.
If you are a current Lake Charles water customer and feel that your bill has been a little more than average, your services could have been compromised due to leaks caused by Hurricane Laura or Delta, or the recent winter storm. You may call 337-491-1307 to request a leak adjustment.
Once your meter is read and if it is determined you have been charged more for water than usual, be prepared to receive a credit to your account. There is no need to call and request a credit, as this will be done automatically.