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Welcoming a new passenger experience
The passenger journey must accommodate new biosafety measures without losing sight of its seamless goal
Air traffic demand has failed to pick up as a second wave of COVID-19 infections flood the world. Pre-pandemic traffic levels won’t be seen until 2024. Airports once congested now stand all but empty. Shops are closed, amenities unused.
But aviation will return to power the world economy once again. The challenge for the industry is maintaining a positive passenger experience in the light of new realities. Biosafety must be balanced against the still-appropriate aim of making the journey as seamless as possible. ....

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