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Detailed text transcripts for TV channel - MSNBC - 20140621:09:43:00

Be. a lot of the companies that we ber viewed said they ended up going with l.a. payroll because they wanted special attention and l.a. payroll was a small business, they get more taens than with a large payroll service that works with big customers. is that a bad decision where you re giving up so much information and so much money? hard to say, if you deal with a largenty, for example, you re more likely to have check ks and balances and controls in place, but i get it. as a small business, you want to work with somebody who is more personal. you want to have that face-to-face time. it just means that if you re going to do that, you need to be more cautious. you need to ask more questions. in the case, for example, of l.a. payroll, they changed ownership a couple years back. did they notify did everybody that was using their services were they notified. if not, if i were a small business and dealing with that company because i wanted the personal attention and their ownership c ....

Small Business , Payroll Service , La Payroll , Check Ks , La Payroll Company ,

Detailed text transcripts for TV channel - MSNBC - 20140621:09:34:00

Is rumored to have fled to russia, according to what these clients were told by the remaining staff. we found out the owner of the l.a. payroll company had taken off and his employees hadn t seen him in i guess two weeks as of then. the person who did this knew exactly what he was doing because he knew how long it would take for the irs to catch up and figure out the moneys weren t in, by then he was gone. the first thing they did was contact the los angeles police. i contacted my accountant, then from there i filed a police report. the police officer was very polite and very cordial, but it seemed to me at the time that he was trying to ask me questions to get information so that i wouldn t make the report at that station. they said, you know what? if you re in immediate danger, if someone is taking money from your office right now we can send people over to your office. but a case like this, this is an ....

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Detailed text transcripts for TV channel - MSNBC - 20140621:09:41:00

So the shuurety bond, those tha issue the bond have already vetted the company. that gives you validation that this company at least does business well, is in good standing and if their services, if something goes wrong this their services with you that s where the bonding comes in and you can seek damages or seek recompense for that. a lot of companies outsource things. small business owners are up to their ears with things they have to think about. if they can just move payroll to someone else, it s a great relief. how can you make sure the money s going where it needs to go? how could they have gotten in touch with the irs and said, are my taxes being paid? obviously their employees were being paid. right, this is one of the big challenges. there are so many aspects, credit card processing or payroll where you really do have to rely on third parties because of small businesses. you can t afford to do all of those different services yourself. so one of the first things you have t ....

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Detailed text transcripts for TV channel - MSNBC - 20140621:09:54:00

I know if i tell my boss i m working with these guys nobody will ask me any questions. but if i tell them i m working with some small unknown company, then if it fail, it s on me. any relationship needs to be a co-labor at effort. we need to co-create what the end goal is here, let s do this together, how many big companies do that, sit down with a potential client and say, hey, let s do this together. usually here s my product, my service and you must subscribe to this. but when you go in with the let s co-create the end result here? wa don t we want that power in life? if you have happy customers, make sure you connect them. because nothing will be as valuable as someone who says, yeah, i ve used them, they helped me, i d use them again. thank you guys so much for letting us pick your brains on the set. really appreciate it. if any of you out there have a question for our experts, we answer them here every week on the show. go to our website. ....

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Detailed text transcripts for TV channel - MSNBC - 20140621:09:53:00

Goliath, not david. if we are all subscribed to the same vision of providing value and excellence to our customers, then we can do that. but you ve got to build that emotional connection with chints. once you do it, then you have the trust and word of mouth and people will spread the word. but in the beginning where you don t have that yet and you re trying to get someone to hire you instead of an established company. if you go in and because you can relate to that person, they re a small business, you re a small business, if you underscore that, we understand what you re going through and we re going to give you better, more personalized service, you re not just a cipher to us, you re a real business and we re going to help you. do what he said, create that emotional attachment, so it s more than sort of an unemotional business transaction and you re almost saying, hey, we re going to take care of you. somehow you need to mitigate the risk for them. maybe it s not the boss mak ....

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