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Crutchfield wins award for customer satisfaction Crutchfield wins award for customer satisfaction By Patrick Huddleston | March 17, 2021 at 2:28 PM EDT - Updated March 17 at 6:04 PM The award goes to retailers who provide exceptional experiences and outstanding customer support and is based on customer ratings. Crutchfield has received this award for a record 21 consecutive years, as long as the award has been in existence. “It’s all about our people. We have 750 employees, they are working in the contact center, they’re working at home, they’re working in our corporate headquarters doing a variety of different jobs, dealing with customers, doing accounting, merchandising, marketing, everything that it takes to keep us satisfying our customers,” Crutchfield Customer Experience Executive Kurt Goodwin said. ....