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Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. Now the pandemic is creating a boom in the industry. ....

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All a Gig-Economy Pioneer Had to Do Was "Politely Disagree" It Was Violating Federal Law and the Labor Department Walked Away — ProPublica

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Ten years ago, the Department of Labor wrapped up a lengthy investigation of Arise Virtual Solutions, a company that recruited customer service agents to work from home fielding calls for big brand names like Disney and AAA. The so-called gig economy was in its infancy, with Uber launching and TaskRabbit starting to go national.
The question for the Obama administration’s Labor Department: Did Arise employ those customer service agents? Arise trained the agents and exercised extraordinary control over their work. But it treated them as independent contractors rather than employees. That meant the agents weren’t entitled to minimum wage, overtime or other employment protections. They paid for their own training and equipment, and even had fees deducted from each paycheck for use of Arise’s technology platform. ....

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All a gig-economy pioneer had to do was 'politely Disagree' it was violating federal law and the Labor Department walked away

All a gig-economy pioneer had to do was politely Disagree it was violating federal law and the Labor Department walked away
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Uber is upset that its underpaid drivers are gaming the app
Ten years ago, the Department of Labor wrapped up a lengthy investigation of Arise Virtual Solutions, a company that recruited customer service agents to work from home fielding calls for big brand names like Disney and AAA. The so-called gig economy was in its infancy, with Uber launching and TaskRabbit starting to go national. ....

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