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CNN Legal View With Ashleigh Banfield November 29, 2013 16:16:00

Right? here is your very kachl warning. as pamela brown explains right now, there s a couple in salt lake city, and they complained just like that. and now they re paying for it big time. ruined credit rating and a $3500 fee. reporter: john palmer bought a few christmas gift for his wife jen on the website kleargear.com in 2008. never imagining that he would be paying the price five years later. they say the items never arrived. and the tans action was canceled. after 30 days or so, pay pal said there s no activity here and they turned around and gave the money back into my husband s account. reporter: after repeated calls to kleargear, jen palmer posted this review saying in part there is absolutely no way to get in touch with a physical ....

Pamela Brown , Salt Lake City , Kleargear Com , Credit Rating , John Palmer , Jen Palmer , Big Time , Mo Ney ,

CNN Legal View With Ashleigh Banfield November 29, 2013 16:19:00

Taking their fight all the way to court. we will not give up on this. reporter: the better business bureau is now investigating and has put the company on alert. now to protect yourself during this busy holiday shopping season, retail analysts suggest that you read all the fine print and make sure a company is legitimate. and if you do write a negative review, make sure it s accurate. because a company can sue you for libel even if it doesn t have that clause. pamela brown doing our reporting for us. thank you for that. kleargear defended its actions saying that the president for the palmers to take down the comment was not blackmail but instead, quote, a diligent effort to help them avoid the fine. i want to bring in danny cevallos. so my first question to you, is, are you kidding me? seriously they can get away with this? you know with the advent of ....

Better Business Bureau , Panhandle Eastern Pipeline Company , Fine Print , Kleargear Com , Pamela Brown , Danny Cevallos ,

CNN New Day November 29, 2013 11:39:00

That was willing to finance us, because of the huge ding this puts on our credit. they tried multiple phone numbers, all of them disconnected. kleargear.com did respond to our affiliate depending its actions. the palmers say they are taking their fight all the way to court. we don t want them to get away with. apparently, we are not the only people they have done this to. we are the only ones that are fighting back and we re not giving up. the better business bureau is now investigating and has put the company on alert. to protect yourself during this busy holiday shopping season, retail analysts suggest that you read all the fine print and make sure a company is legitimate. if you do write a negative review, make sure it is accurate. a company can sue you for libel even if it doesn t have that clause. back to you. i want to tell you that kleargear is responding defending their actions in a station. they are saying it s request for the palmers to take down the comment was not b ....

Al L , Phone Numbers , Kleargear Com , Better Business Bureau , Fine Print ,

CNN Legal View With Ashleigh Banfield November 29, 2013 16:18:00

Contract. this contract is not fair and frankly it would be thrown out by any court. reporter: we found other examples of nondisparagement clauses. including this one from a vacation rental company threatening to charge customers up to or $10,000 in damages if a post isn t removed. the company told cnn it stands by its practice. the palmer s couldn t take down the review and refused to pay up. kleargear then reported the bims as unpaid to the collections company. it was bad enough that when we went to get our second cars it took them a month to find a bank that was willing to finance us because of the huge ding that this put on our credit card. reporter: cnn tried multiple numbers on kleargear s website, all of them disconnect the. they did respond via e-mail defending its actions. the palmers are saying they re ....

Vacation Rental Company , Nondisparagement Clauses , Panhandle Eastern Pipeline Company , Kleargear Com , John Palmer , Isn T , Couldnt Take , Credit Card , Al L ,

CNN Legal View With Ashleigh Banfield November 29, 2013 16:17:00

Human being. no extensions work. fast forward three and a half years, they received this e-mail appearing to be from kleargear sating that they be find $3500 if the negative review wasn t taken down in 72 hours. we were shocked that somebody would attempt to do this. it s ridiculous. have you ever heard of anything like this? never heard of anything like this happening to the consumer. only because retailers mainly protect the consumer. reporter: the e-mail cited this clause that says your acceptance of this sales contract prohibits you from taking any action that negatively impacts kleargear.com. experts warn that many are adding this type of fine print. the first amendment does not protect any kind of free speech. and you can sign a contract giving them away if it s a fair ....

Wasn T , Human Being , Fast Forward , Kleargear Sating , Kleargear Com , Fine Print , Free Speech ,