Then the pandemic hit, adding more uncertainty to what was already a difficult journey. When COVID happened, and things started to shut down, we didn t know if they were going to continue with surgery or not, but they communicated with us really well about what was gonna happen, and because things were progressing in the wrong direction, they wanted to move forward with the surgery, Hales said.
Amid these trials, the exceptional care provided by Valley Children s staff became a lifeline for Elise and her family. The entire experience was extremely positive. The way they communicated with Elise and spoke to her directly, and gave her that confidence and calmness really helps her still want to be there all the time, Hales said. She still says, Are we going to Valley Children s?