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Incisiv Releases 2023 Omnichannel Customer Service Index – Consumer Electronics Net

Incisiv Releases 2023 Omnichannel Customer Service Index – Consumer Electronics Net
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2023 Omnichannel Experience Index from Incisiv, Blue Yonder and Microsoft Reveals 93% of all Shopping Journeys Now Start Online – Consumer Electronics Net

2023 Omnichannel Experience Index from Incisiv, Blue Yonder and Microsoft Reveals 93% of all Shopping Journeys Now Start Online – Consumer Electronics Net
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Incisiv: New Study: Less than half of retailers believe they can effectively manage their digital operations over the next 12 months

With the number of digital assets and digital orders growing 24% and 16% respectively in 2023, research shows that retailers are underprepared to manage the pace and complexity of their digital operations

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93% of Retailers Expect Increased Use of Customers Mobile Devices in Stores, According to the 2022 Connected Retail Experience Study – Consumer Electronics Net

93% of Retailers Expect Increased Use of Customers Mobile Devices in Stores, According to the 2022 Connected Retail Experience Study – Consumer Electronics Net
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