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Called back to say, you know whats the deal . Reporter there were at least three calls to 911. More than 20 minutes had past. At that point, i could have got him to sibley the e. R. In that amount of time that it had taken, that we had been waiting. Reporter after more than 23 minutes, an ambulance did arrive. Records show it wasnt the closest available unit or even the second closest unit. And the dispatch records show a second ambulance and a fire truck were also dispatched but never arrived. In the end, he regained consciousness and was diagnosed with a concussion. The next day, his mom fired off emails to Council Members and the mayor. Then she got a call from the new fire chief and the director of the districts Emergency Management agency saying they were sorry. They said that they werent sure yet what had happened but they were looking into it and they apologized ....