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Detailed text transcripts for TV channel - MSNBC - 20150905:21:13:00

Raised. i could tell everything was about to escalate. i took out my phone and started recording. according to blockheads co-owner, ken sofer, the argument starts because two men are harassing a waitress. when the waitress becomes upset, the manager steps in to defuse the situation. he found the two guests to be belligerent and using language that he felt was not appropriate for the restaurant. he asked them to leave. though the men followed the manager outside, it becomes apparent they aren t too happy about being asked to leave. i don t know why it got to that point and somebody said something to somebody, but when that happens, these things escalate very quickly. the argument hits its boiling point when one of the customers lashes out and hits one of the waiters in the face. he was about to go right after the guy again but the manager was trying to keep things subdued. it doesn t work because the second customer joins in, punching the same waiter. there s nothing he ....

Ken Sofer , Boiling Point , Manager Outside , It Doesn T ,

Detailed text transcripts for TV channel - MSNBC - 20150628:00:13:00

I took out my phone and started recording. according to blockheads co-owner, ken sofer, the argument starts because two men are harassing a waitress. when the waitress becomes upset, the manager steps in to diffuse the situation. he found the two guests to be belligerent and using language that he felt was not appropriate for the restaurant. he asked them to leave. though the men followed the manager outside, it becomes apparent they aren t too happy about being asked to leave. i don t know why it got to that point and somebody said something to somebody, but when that happens, these things escalate very quickly. the argument hits its boiling point when one of the customers lashes out and hits one of the waiters in the face. he was about to go right after the guy again but the manager was trying to keep things subdued. it doesn t work because the second customer joins in, punching the same waiter. there s nothing he can do to control it at this point because ....

Ken Sofer , Manager Outside , Boiling Point , It Doesn T ,

Detailed text transcripts for TV channel - MSNBC - 20150628:00:16:00

sofer says in the 25 years he s owned restaurants, he s never had an incident like this. that has never happened before nor has it happened since. it s a real aberration for this place. we have a very, very friendly atmosphere. and i think people like the fact that they feel comfortable coming in here. it s a nonjudgmental atmosphere. after the fight, most of the food on the outdoor tables ends up on the ground, but noba says the meal isn t a total loss. everyone who was outside had their meals comped. and anyone who wanted to stay got some free margaritas. they definitely turned it around and turned it into a positive experience for those who had the misfortune of being caught in that whirlwind. i definitely felt that they handled it really well. watch out! coming up, a battle for a bus seat becomes a nightmare for commuters. there was screaming going on in the back. there was fighting that started and just kept coming down the ....

Ken Sofer , Meal Isn Ta Total Loss , Coming Up , Bus Seat ,

Detailed text transcripts for TV channel - MSNBC - 20150328:19:15:00

The manager stops another waiter from using a metal chain. all of the employees from the restaurant came outside and there was a lot of solidarity. they were a team, and they clearly were not about to take any crap from these guys. several employees step in to break up the fight, and after a few more harsh words, the customers leave the scene. everyone seemed like they were pretty much okay at the end of it. i think that some of the customers were probably the most shaken. every table and chair had been overturned except for our table. so we were there in the midst of this pile of beans and cheese. police are called in, but because no one s hurt and there s no permanent damage to the restaurant, no charges are filed. i believe the police were called as a precautionary measure because at that point we couldn t have known whether somebody was coming back. but it wouldn t have interested me to see these kids get put in jail or get prosecuted. i wouldn t have seen any point in pu ....

Metal Chain , The End , Ken Sofer , It Wouldn T ,

Detailed text transcripts for TV channel - MSNBC - 20150328:19:12:00

Unruly customers attack the wait staff at a mexican restaurant in new york city as horrified patrons look on. the manager was trying to keep things subdued, but there s nothing he could do at that point because the guys who came back, they were ready to start throwing chairs. july 22nd, 2010. it s a busy day at blockheads restaurant. and filmmaker max noba is sitting at an outdoor table with one of his friends. my friend said that blockheads was a really delicious burrito spot. we went there, got a table and some margaritas and burritos, and, yeah, it was a good time. while eating, max notices two men argue with the restaurant s manager and several waiters. they were raising their voices every once in a while so i could tell that tensions were raised. i could tell everything was about to escalate. i took out my phone and started recording. according to blockheads co-owner, ken sofer, the ....

Wait Staff , New York City , Filmmaker Max Noba , Throwing Chairs , Blockheads Restaurant , July 22nd , July 22nd 2010 , Delicious Burrito Spot , Ken Sofer ,