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On this black friday, were still here at post nine. Im Carl Quintanilla with melissa lee. Dow up 15 points a holidayshortened session today. Markets are going to close in an hours time and eventually we will get to kelly evans and bill evans for closing bell. All eyes on retailers as it is black friday. We saw strength in macys in particular and some curious weakness in shares of target which have been the real standout laggard, at least in the retail space. A lot going on, whether its retail, black friday or oil, by the way, which got close to 59 earlier and right now 58. 83. Busy week next week packed with powells confirmation, yellen testimony and then that opec meeting and even more reports today about a potential framework between at least russia and opec. Right, and you were mentioning some of the alltime highs in todays session, even though its quiet. The alltime highs are in fact notable. Amazon really being helped, of c ....
They being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the latest information when a 2,000 flights due to a computer outage, and even though every New York , United States , Kelly Evans , Jake Reese , Zach Posen , Kris Anderson , Ellen Sabin , Phil Lebeau , Jay Baer , Kell Evans , Online Airline , Airline Flight , Many People , Major Airline , Media Posts , Group Works , Company Get , Airline Complaints , Digital Marketing , Company Just , Time People , Companies Good , Kind Company , Company Customers , Customers Using , Hospitals Health ,
Directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on Southwest Airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by ....
Networks to send complaints directly to companies, but are they being heard . Reporter phil lebeau has this weeks cover story. Reporter it happens thousands of times every day. Travelers rant online about an airline because their flight is delayed or they have had had a bad experience. I dont think they can listen to us, because theres so many people who are flying and complaining at the same time. I dont think that the airlines are listening to the complaints. Reporter fact is, airlines are watching and often responding to what you put on social media. Southwest airlines has a team tracking twitter, facebook and other online sites 24 hours a day, and when customers vent about a problem, southwest reaches out to them. The approach is really how can we help . Wait a minute, we hate to hear that. Whats going on . Give us some information and lets see what we can do to straighten this out. Reporter social media teams help customers by rebooking and keeping them calmer by relaying the late ....