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Leanne Shanahan didn t know what to expect when she sat down with NRMA on the day her daughter s CTP green slip insurance claim was to be settled. It wasn t the 200-page dossier presented to her, which documented her daughter s every move on social media. The hefty file took in Mikayla s Facebook, Tik Tok, Trip Advisor and YouTube use. It analysed her posts, her hairstyles, weight, an overseas holiday and the addition of a tattoo. It concluded Mikayla should be denied her damages claim for pain and suffering, otherwise known as whole person impairment, over her brother s fatal car accident. In its final assessment, NRMA found that her brother s untimely death, when Mikayla was 16 years old - and the mental health issues that she suffered because of it - only amounted to her being impaired by 6 per cent. ....