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Member Spotlight: Kevin Shiinoki Embraces Diversity and Encourages Self-Reflection President of the Hawaiian Collectors Association and a longtime agency owner shares his perspective on diversity and inclusion and reflects on Asian/Pacific American Heritage Month. 5/14/2021 9:45 AM News In ACA International’s member spotlight this week, Kevin Shiinoki, president of Guardian Capital Management Hawaii LLC and the Hawaiian Collectors Association, explains the diverse cultures that live in Hawaii and his perspective on Asian/Pacific American Heritage Month (APAHM). New trends in accounts receivable management (ARM) industry employment reflect an increasingly diverse workforce as more women and people from various racial and ethnic backgrounds have started jobs as bill collectors in recent years. ....
TransUnion v. Ramirez FCRA Class Certifications Case The Supreme Court of the United States conducted oral argument in the TransUnion v. Ramirez case yesterday. Hinshaw published a review of oral argument in today s ACA Daily newsletter, along with an overview of the issues at stake. We anticipate the court will issue its ruling before Independence Day. Third Circuit Says Law Firm s Consumer Call-Back Letter Was Not Deceptive Earlier this month, the Third Circuit found that the language If you wish to eliminate further collection action, please contact us at 800-832-7675 ext. 8500 was not a violation of the Fair Debt Collection Practices Act (FDCPA). The plaintiff in the matter represented a class of individuals who received a collection letter with the cited language and claimed that the language implied that a phone call would suffice for actions required by the FDCPA to be in writing. Specifically, the rule requires that a debtor provides written notice to th ....
Black History Month Member Spotlight: Madelyn Ridgeway Shares CBE Companies’ Approach to Diversity and Inclusion Black History Month is a time to share and highlight accomplishments related to diversity and inclusion and grow those efforts, says Madelyn Ridgeway, diversity and inclusion specialist at CBE Companies. 2/24/2021 8:00 AM News ACA International’s membership and the accounts receivable management industry are becoming increasingly diverse. In recognition of that growth and Black History Month, ACA is highlighting Black leaders’ voices and leadership in the ARM industry. As of 2018, 32% of ACA members indicated they were women-owned businesses, while 6% reported they were minority-owned businesses, according to our most recent data in the 2021 advocacy booklet. Preliminary numbers from ACA member Kaulkin Ginsberg, which creates our State of the Industry reports, show the ARM industry workforce and bill collectors represent an even more diverse ....