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Cloud technology the key to delivering future-ready CX, EX

By bringing together human interaction and technology, and harnessing connected data, companies can create better experiences for customers and employees, says Karl Reed from Connect SA. ....

Karl Reed , Previously Pivotal Data ,

The future of the contact centre: Understanding customer intent in real-time

Forward-thinking companies are transforming contact centres to re-imagine how they interact with customers and deliver memorable outcomes, says Karl Reed, Connect SA. ....

Karl Reed , Previously Pivotal Data , Onnect Sa , Contact Centre , Artificial Intelligence , Customer Experience , Omnichannel Engagement , Utomated Decisioning ,