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Paul Kearney named new EGM People and Culture, AFCA

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Paul Kearney named new EGM People and Culture, AFCA
ME Bank executive Paul Kearney will join the Australian Financial Complaints Authority (AFCA) as its new Executive General Manager People and Culture.
Paul has been ME Bank’s General Manager of People Experience and Business Partnering since June 2017. He will join AFCA on July 5.
“Paul is an energetic and progressive HR executive who has a great deal of experience in leading complex organisational change programs,” AFCA’s Chief Operating Officer Justin Untersteiner said in announcing the appointment. “He’s passionate about improving the employee experience and has deep experience across people partnering, learning, leadership, workplace relations and talent management and acquisition.” ....

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Mortgage broker complaints remain below 1%

Mortgage broker complaints remain below 1%
theadviser.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from theadviser.com.au Daily Mail and Mail on Sunday newspapers.

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Two-fifths of COVID-19 AFCA complaints about credit

Two-fifths of COVID-19 AFCA complaints about credit
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Forty-one per cent of COVID-19 complaints lodged with the complaints authority related to credit, with the majority of issues relating to borrowers not being able to access assistance.
According to new data released by the Australian Financial Complaints Authority (AFCA), the COVID-19 pandemic generated 15 per cent of financial complaints in the year since March 2020.
The statistics show that 11,482 of the 77,739 complaints received in the period 3 March 2020 to 28 February 2021 were related to COVID-19.
The non-government ombudsman service noted that, of the COVID-19 complaints received, 41 per cent related to credit products.
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AFCA reports increased COVID-19 disputes

AFCA reports increased COVID-19 disputes
smsfadviser.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from smsfadviser.com Daily Mail and Mail on Sunday newspapers.

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Financial complaints ombudsman details COVID-19 disputes

Financial complaints ombudsman details COVID-19 disputes
accountantsdaily.com.au - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from accountantsdaily.com.au Daily Mail and Mail on Sunday newspapers.

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