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Late water bills hit $75M in San Diego; someone owes $2M but city won't say who

Unpaid water bills later than four months hit a record $75 million for San Diego, but city officials won't turn off taps for unpaid bills or say who hasn't paid.

Long phone wait times for help persist for San Diego water customers

On average, it takes 35 minutes to reach a customer service representative, according to San Diego water officials. That, however, is an improvement from the two hours it used to take in March 2023.

Massive water bills still plague San Diegans

There have been problems since late 2017 in the city of San Diego with water meter readings, billing and customer service, according to a City Auditor report.

San Diego water customers still waiting for bills

More than 24,000 customers are still not receiving their water bills as of February 2024.

City of San Diego begins installation of new pure water pipeline at Miramar Reservoir — San Diego County