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Low Competitiveness and Capital flight Due to the precariousness of the English language, in recent years’ companies in the Contact Center & BPO sector have decided to close thousands of jobs in the region and relocate their investments to other markets where they have no difficulty in recruiting qualified personnel. Monday, December 14, 2020 Reports at a global level show that the command of English is one of the weaknesses at a Central American level. According to the Education First 2020 English Proficiency Index, Guatemala, El Salvador, Honduras, Nicaragua, and Panama are all countries that are classified as low English speaking. Costa Rica is the only country that is considered an area where English is ....