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Australians given airline vouchers in response to border closures and flight cancellations are struggling to cash them in - with Qantas not accepting them online and hours-long phone queues. 
Melbourne couple Peter and Ollie Watson said they endured eight hours on the phone when they tried to redeem their Qantas credits after being told they could not use them digitally. 
Mr Watson said on the four occasions he got through to someone on his marathon call they either had trouble understanding English or had not been properly trained. 
Frustrated passengers forced to cancel their flights because of border closures are now complaining of trouble redeeming their refunds and hours-long phone queues (pictured) Sydney airport in December 2020)  ....

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