A woman has told how she was left waiting 12 hours for an ambulance after “cracking” her leg. Joanne Rutherford, who turns 61 today (July 22), slipped in her garden on the morning of Tuesday July 20 and was not seen to by paramedics until 12 hours later. West Midlands Ambulance Service has apologised to Mrs Rutherford, but said they were experiencing a very high number of calls on Tuesday caused by the hot weather and Covid. Her husband, Stewart Rutherford, 62, has asked for more to be done to stop such events happening to others in the future. His wife remained in the scorching sun all day after saying she heard a “cracking” sound which left her unable to get off the floor.