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Get out of this logistical and pr nightmare. good morning renee. reporter: good morning, chris. you know, jet blie became the story in the midst of all of this winter weather. at this point now, jetblue is trying to make good with those customers. thousands of jetblue passengers are finally reaching their destinations as the airline tries to get back on track following their unpopular decision to ground outline planes scheduled to depart new york city, new jersey and boston airports monday night into tuesday. i had to find out through the news that my flight was they shut down completely. reporter: jetblue canceled more than 1,800 flights since thursday and bruising the public s opinion of the airline. now it s in damage control. i absolutely think we did the right thing. ....
When you re doing things for safety reasons, not only of our people and our assets but inevitably our customers, i think we re doing them the best service possible, no matter how hard the short term pain is. reporter: cancellations impacted 150,000 passengers. jet blie predicts the backlog could take another day to work through. i got the last seat, first flight out. reporter: almost every major airline was impacted by the polar vortex, but jetblue beared the brunt. the vast majority of their flights from the northeast, most from jfk, they were more affected. reporter: jetblue has a history of weather troubles. in a 2007 storm, passengers sat for eight hours on the tarmac in ....