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Consumer Duty shines light on importance of staff training

It is important - particularly with the looming Consumer Duty - that everyone in a firm, including new hires, understands the culture that business owners wish to promote both internally and externally, writes Jenny Smyth ....

Financial Conduct Authority , Consumer Duty , Jenny Smyth , The Verve Group , Consumer Duty ,

Consumer Duty: An implementation break down for your business

Jenny Smyth sets out in practical steps what businesses need to do to comply with the FCA’s Consumer Duty ahead of the October ‘plan’ deadline ....

Financial Conduct Authority , Verve Group , Consumer Duty , Consumer Duty , Consumer Duty , Jenny Smyth , Verve Group ,