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On her. this message is for ms. jennifer rafieyan. this is [ bleep ] calling from united airlines executive offices. i can t even imagine, you know, what you went through when you were on the flight with the gentleman seated next to you. at thousands of feet in the air you can t call for help, you can t remove the problem. reporter: sarah nelson is president of one of the world s largest flight attendant unions. in my 22 years as a flight attendant i have never taken part in a conversation in training or otherwise about how to handle sexual harassment or sexual assault. reporter: the union surveyed nearly 2,000 flight attendants. 1 out of 5 said they ve received a report of a passenger sexual assault. but law enforcement was contacted less than half the time. cnn reached out to all the major u.s. airlines and the industry trade group that represents them. none agreed to go on camera, but all released statements with a similar message. passenger safety and security is ....