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8x8 Earns Government Contract
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8×8, Inc., a leading integrated cloud communications platform, today announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8×8 integrated cloud contact centre and communications product to further enhance communications and customer experience.
As part of the company’s digital transformation efforts to improve efficiency and profitability, Halfords was focused on unifying communications and contact centre operations across their three main business divisions – retail, automotive and mobile services. However, their legacy on-premises communications infrastructure was a barrier to achieving this goal, with multiple systems and dated technology.