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rbi: RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanism

The Reserve Bank of India (RBI) is implementing changes to strengthen its customer grievance redressal system. RBI Governor Shaktikanta Das announced the consolidation and harmonisation of the Internal Ombudsman guidelines into a single master direction. This move aims to enhance the customer complaint resolution process for regulated entities. The Internal Ombudsman mechanism was introduced in 2015 and has since been extended to various Non-Banking Financial Companies, Credit Information Companies, and Non-Bank System Participants. The RBI also plans to issue a framework for recognising Self-Regulatory Organisations to promote compliance culture and provide a consultative platform for policy-making. Stakeholder comments will be sought on the draft of the framework. ....

Credit Information Companies , Bank System Participants , Banking Financial Companies , Shaktikanta Das , Internal Ombudsman , Reserve Bank , Internal Grievance Redress , Non Bank System Participants , Non Banking Financial Companies , Deputy Internal Ombudsman , Self Regulatory Organisations , Customer Grievance , Prepaid Payment Instruments , Reserve Bank Of India , Enon Bank ,

RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanism: Shaktikanta Das

RBI to harmonise Internal Ombudsman framework to strengthen customer grievance mechanism: Shaktikanta Das
thehindu.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thehindu.com Daily Mail and Mail on Sunday newspapers.

Banking Financial Companies , Credit Information Companies , Bank System Participants , Shaktikanta Das , Internal Ombudsman , Reserve Bank , Internal Grievance Redress , Non Bank System Participants , Non Banking Financial Companies , Deputy Internal Ombudsman , Self Regulatory Organisations ,

RBI proposes changes to strengthen banks' internal ombudsman framework

The banking regulator will issue consolidated guidelines to ensure uniformity in timeline for complaint escalation, minimum qualifications for an internal ombudsman and so on across regulated entities such as banks, NBFCs and prepaid payment instrument companies ....

Shaktikanta Das , Reserve Bank , Internal Ombudsman , Rbi Policy , Rbi Credit Policy , Rbi Monetary Policy , Rbi Monetary Policy Review , Governor Shaktikanta Das ,

RBI To Issue Master Direction To Strengthen Internal Ombudsman Mechanism In Banks

RBI To Issue Master Direction To Strengthen Internal Ombudsman Mechanism In Banks
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Banking Financial Companies , Bank System Participants , Credit Information Companies , Reserve Bank , Master Direction , Internal Ombudsman , Deputy Internal , Internal Grievance Redress , Non Bank System Participants , Non Banking Financial Companies ,

Major Decisions Taken By RBI MPC in October 2023 Meeting

Major Decisions Taken By RBI MPC in October 2023 Meeting
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Monetary Policy Committee , Payments Infrastructure Development Fund , Reserve Bank , Policy Committee , Risk Transfer , Internal Ombudsman , Internal Grievance Redressal , Master Direction ,