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Apr 13, 2021
Primary Purpose
To be a system administrator for all systems utilised by management in Service Centre of Excellence to monitor adherence andperform scheduling of Service Centre of excellence agents. The incumbent will be responsible for day to day creation, building andassigning of campaigns to agent.
To take ownership and accountability for the effective and tactical executionof all campaign activities- Execute the bank strategy using the relevant SCE Systems- Monitor campaigns and ad hoc duties related to campaign lists from MI andstakeholders in the Service Centre environment- Implement, control and evaluate contactability strategies on the PredictiveDialer and interactive Electronic Communications (SMS, calls and Emails)with relevant stakeholders.- Creation of new system logins profiles for agents, team leaders and any newstakeholder in accordance with the systems policy- Compile and analyze results and making additional recommendations toenhance the r ....

Service Centre Of Excellence , Information Technology , Service Centre , Electronic Communications , System Administration , Systems Network Administration , Virtual Agent , Workforce Management , Query Language , Interactions Management Tools , Enterprise Data Warehouse , Abilities Required , Work Experience , சேவை மையம் ஆஃப் சிறப்பானது , தகவல் தொழில்நுட்பம் , சேவை மையம் , மின்னணு தகவல்தொடர்புகள் , தொழிலாளர்கள் மேலாண்மை , வினவல் மொழி , நிறுவன தகவல்கள் கிடங்கு , அபிலிட்டிஸ் தேவை , வேலை அனுபவம் ,