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Direct Line to pay out £30m after overcharging loyal customers

Direct Line has agreed to pay £30m to customers who were overcharged when they renewed their home or car insurance, following intervention from the City watchdog.

United kingdomFinancial conduct authorityDirect lineCar insuranceInsurance customersRenewal priceFinancial conduct authority

Hanging on the telephone: Long call waiting times are top frustration

Automated phone options, unhelpful staff and hard-to-understand terms and conditions are also among people’s biggest gripes, according to a survey.

United kingdomJames daleyVicky shawHannah gurgaAssociation newsAssociation of british insurersPress association newsFinance correspondentBritish insurersYonder consultingFairer financeEnergy suppliersTerms and conditionsInsurance customers

Insurance Carriers Bolster Online Support to Increase Efficiency and Retain Digital Users

Wilmington, Delaware (PRWEB) January 10, 2023 Keynova Group, the principal competitive intelligence source for digital financial services firms, today

United statesBeth robertsonLiberty mutualKeynova group scorecardsKeynova groupOnline insuranceChatbots emergeKey online insurance support toolTelephone support still importantInsurance customersInsurers provide cross channel consistencyClaims supportState farmOnline insurance scorecardAmerican familyPress release

Consumers reject NAICOM S directive on 3rd party insurance, call for reversal

The Insurance Consumers Association of Nigeria (INSCAN) has called on the National Insurance Commission (NAICOM) to reverse its directive on the increase of third Party Motor Insurance Premium in Nigeria.

Yemi soladoyeInsurance companiesParty motor insurance premiumNews agency of nigeriaNational insurance commissionConsumers protection commission of nigeriaNigeria as fire service maintenance fundInsurance consumers association of nigeriaNational coordinatorInsurance consumers associationChief yemi soladoyeNews agencyUtmost good faithFundamental principleInsurance operatorsMotor insurance consumers

Consumers reject NAICOM S directive on 3rd party insurance, call for reversal | The Guardian Nigeria News - Nigeria and World News — Nigeria — The Guardian Nigeria News – Nigeria and World News

The Insurance Consumers Association of Nigeria (INSCAN) has called on the National Insurance Commission (NAICOM) to reverse its directive on the increase of third Party Motor Insurance Premium in Nigeria. This is contained in a letter signed by its National Coordinator, Chief Yemi Soladoye, and made available to newsmen on Sunday in Ibadan. The News […]

Yemi soladoyeInsurance companiesParty motor insurance premiumNews agency of nigeriaNational insurance commissionConsumers protection commission of nigeriaNigeria as fire service maintenance fundInsurance consumers association of nigeriaNational coordinatorInsurance consumers associationChief yemi soladoyeNews agencyUtmost good faithFundamental principleInsurance operatorsMotor insurance consumers

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