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The Future of Luxury Experiences: Where Luxury Meets Hospitality

Article - The Future of Luxury Experiences: Where Luxury Meets Hospitality - By Dr Matthias Fuchs - The luxury industry is undergoing a change. As a result, its products are reaching more and more people. In order to avoid losing exclusivity and uniqueness, many brands are now relying on experiences . These are enabling them to strengthen their relationships with their customers, offering them a unique experience without sacrificing status or reputation.

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The future of luxury experiences: Where luxury meets hospitality

The future of luxury experiences: Where luxury meets hospitality
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SANDSIV is a new partner in the network of the i-CEM initiative

The cooperation between the two customer-oriented companies will bring the VoC (Voice of Customer) technology of SANDSIV to Germany to create added value for I-CEM partner companies. ZURICH, Switzerl.

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Customer Experience Transformation: how to get the essentials right first | By Alessandro Inversini – Hospitality Net

If we believe that the customer experience is the future of business, then understanding how your customers perceive their interactions with your company is a vital key to success. Getting essential customer experience right in every touchpoints can lead to more meaningful and transformative moments during the customer journey.

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