Article - The Future of Luxury Experiences: Where Luxury Meets Hospitality - By Dr Matthias Fuchs - The luxury industry is undergoing a change. As a result, its products are reaching more and more people. In order to avoid losing exclusivity and uniqueness, many brands are now relying on experiences . These are enabling them to strengthen their relationships with their customers, offering them a unique experience without sacrificing status or reputation.
The future of luxury experiences: Where luxury meets hospitality hospitalitynet.org - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from hospitalitynet.org Daily Mail and Mail on Sunday newspapers.
The cooperation between the two customer-oriented companies will bring the VoC (Voice of Customer) technology of SANDSIV to Germany to create added value for I-CEM partner companies.
ZURICH, Switzerl.
If we believe that the customer experience is the future of business, then understanding how your customers perceive their interactions with your company is a vital key to success. Getting essential customer experience right in every touchpoints can lead to more meaningful and transformative moments during the customer journey.