Despite challenges in personal voice calling revenue for telecom operators, the enterprise sector sees significant revenue from voice channels. With the rise of digital-native businesses in India, voice services like IVR, outbound calling, and contact center telephony remain vital for customer support. Industry experts foresee continued growth in voice communication alongside other digital channels.
As this was only an interim budget, with the general elections slated for later this year, industry leaders expressed optimism for bigger policy changes once a new government is elected to power, , Indian telecom industry, Cellular Operators Association of India (COAI), Interim Budget 2024-25
BSNL, the state-owned telecommunications company, maintained its position in the third position across all evaluated metrics, , Fixed Broadband, airtel, jio infocomm, Indian telecom industry
Bharti Airtel has emerged as a leader in four out of five metrics measuring the service quality of telecom operators fixed broadband services, according to an OpenSignal report. Airtel has topped the charts in broadband video experience, upload speed, download speed, and peak download speed. Reliance Jio, on the other hand, emerged as a top performer in broadband consistent quality.
In a recent statement, Vodafone Idea, a major Indian telecom operator, clarified that it is not engaged in discussions with Elon Musk’s Starlink for a potential tie-up.