Robert Albert founded Routehappy in 2011 in New York, USA. The company was acquired by ATPCO in February 2018 and fully integrated in February 2019. In this interview, filmed on 29 October at the IATA Airline Industry Retailing Symposium (AIRS) in Bangkok, Steven Howard of TravelNewsAsia.com asks Robert to give us an update on the company, NDC, NGS and the industry in general.