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Lenders handling of hardship attracts more criticism

AFCA has added its voice to a growing chorus of concern about the way lenders are handling customer requests for hardship assistance, saying there is evidence that lenders are failing to respond to requests. ....

David Locke , Ian Govey , Australian Financial Complaints Authority , Banking Code Compliance Committee , Financial Counselling Australia , Banking Code ,

ASIC plans crackdown on hardship compliance

ASIC has warned lenders it will focus on compliance with financial hardship obligations in the year ahead and is ready to take action through the courts. ....

Ian Govey , Investments Commission , Australian Financial Complaints Authority , Banking Code Compliance Committee , Sarah Court , Australian Securities , Financial Counselling Australia , Banking Code ,