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Professor Duncan Shaw’s research has been pivotal in helping local and UK government to prepare to harness the power of volunteers. This has been used during the COVID-19 crisis in the setting up of local community groups to support vulnerable and shielded people.
The challenge
When a crisis hits, many people are willing to step up and volunteer their help. But how do you ensure people with minimal training or expertise help in a co-ordinated way alongside the official response?
Manchester’s response
Duncan Shaw is Professor of Operations and Critical Systems at The University of Manchester’s Alliance Manchester Business School and contributes to the work of our Humanitarian Conflict and Research Institute.