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We missed you; here's what you missed | NCPA Executive Update | March 4, 2022

Dear Colleague,

"Wish you were here!" (WYWH, in text-speak.) I was reminded of that tourist postcard message while at NCPA's Multiple Locations Conference in Clearwater, Fla. Usually, a WYWH thought in Florida would include sun and sand, but in this case, my thoughts were coming from a hotel conference room. ....

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Scoring the Shot: How to lose the frustration and find a COVID-19 vaccine appointment


By Madalyn O Neill
Apr 8, 2021 6:58 PM
MADISON, Wis. – Many are breathing a sigh of relief that they’re now eligible for the COVID-19 vaccine, but it can quickly lead way to frustration when trying to book an appointment.
Vaccine demand still outpaces supply, meaning not enough appointments to go around.
While many are trying to answer the call to get vaccinated, Stacey Knott is taking calls to get people scheduled.
On her busiest day, the reception team supervisor at Group Health Cooperative’s Capitol Clinic took more than 100 calls. She just expects that to get busier.
“(Call volume) increases every time a group becomes eligible,” Knott said, adding that the behind-the-scenes work has been a huge task. “It’s planning day to day on what schedules are going to be open, how far out are we going to schedule, how much vaccine are we going to get?” ....

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