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Working with a partner across a cultural divide – for example, in a negotiation – we may face a request or an action that we must refuse. In that difficult moment, we should look first for the motive behind the action and frame a response that helps our partner retain his or her honor and thus sustains mutual respect. A vital start can be our acknowledgment of the history of the other person and his or her culture.
People who live amid violent conflicts suffer trauma–and even inherit it when that conflict has extended across generations. While trauma can harden us against our perceived foes, remarkably, people can use shared traumas to build connections, even with those we have seen as enemies.
LOS ANGELES — Dominic Green signed out of work as he always did, exactly at 4:30 p.m. “Good afternoon everyone, my shift has ended,” the 28-year-old emailed from his desk in the living room of his Los Angeles apartment on a winter Wednesday afternoon. A remote contract worker, Dominic had