Key Takeaways
Embrace technology for streamlined hotel operations, such as automated credit card payments and cloud-based point-of-sale systems.
Explore technology’s impact across departments, from monitoring food waste in the kitchen to implementing self-service kiosks for guest convenience.
Utilize technology for enhanced staff collaboration and communication through messaging groups and internal social media platforms.
Let’s start with a little bit about yourself and your background and your current role.
Piotr Ignaszak: Sure, certainly. First of all, it’s really nice to have the opportunity to talk with you. I’ve been glad we found a suitable date for this interview. About myself, I am Peter Ignaszak, the General Manager of the Hilton Garden Inn Krakow Airport. I’ve been in this role for three weeks now. My journey with the hotel started back in 2014 when it opened, and I worked my way up from the front desk to the assistant front office manager, then rooms division ma