Live Breaking News & Updates on Helps Agencies Put Data

Over the past 20 years, government agencies have worked to shift from paper-based to digital operations. Early efforts, too often, went halfway. Agencies digitized the front end, but back-end operations largely remained the same. And on the front end, a digital customer experience was not as robust as it was in person. For example, early-stage digital government offered citizens access to forms online, which was convenient. But if someone had a question, there was no mechanism for in-person follow-up or an immediate response. ....

United States , Robin Carnahan , Gundeep Ahluwalia , Jay Boisseau , Jimmy Sorrells , Anne Neuberger , Technology Transformation Services Center , Department Of Agriculture , Public Affairs Research , Service Administration , First Government Can Transform Services Delivery , Department Of Labor , Marc Hamilton , General Service Administration , Dell Technologies , Data Silos , Helps Agencies Put Data , Will Amplify Digital First Government ,