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Detailed text transcripts for TV channel - MSNBC - 20180421:14:52:00

These two men. i think there are four levels of issues here and i m frankly glad in some ways that we are able to have this conversation. the first level is just what dr. johnson did so well in his piece which is about white fear, the police as an extension of that, as an enforcement of that. that is an american problem, not a starbucks problem. right. the second level is also and i think we haven t talked about this enough, what does the white person who doesn t have a stake in denying racism sees this and thinks it s unfair, whether it s the bystanders in the store on the ceo of the company, what do they do? what is actually the responsibility of white people to use their privilege to combat bias. so that s a great conversation to have. and then the last two are about starbucks itself. starbucks needs to do more than the training, starbucks needs to do ash and eric holder and brine stevenson and i who will all been asked to sort of provide guidance and feedback in in moment t ....

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Detailed text transcripts for TV channel - MSNBC - 20180421:14:54:00

That she didn t expect them to get arrested. starbucks has this is their policy officially, this is the statement we got from starbucks about people being in their stores about purchasing anything. it says with 28,000 stores globally different regions circumstances and cultural norms necessitate different guidelines for stores. all of our philadelphia area company-owned stores have signage which states that bathrooms and the lobby areas are for paying customers only. that wasn t true in florida. i m just telling you right now. so this is indication, jason, that this was not just a philadelphia starbucks problem. here is another black man, a whole separate person videotaping starbucks refusal to let him use the restroom and not following the policy i just read to the letter. right. have you purchased anything in here, sir? no, but i was just about to go. you were just about to purchase something. yes. before you made a purchase i let you use the restroom, right? i just t ....

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Detailed text transcripts for TV channel - MSNBC - 20180421:14:56:00

It here and we fire that lady. but here is the problem and we see this in america, see this with policing all the time, bad cops cost cities 6, $7 million to settle with families and they keep hiring those same bad cops. starbucks is going to lose millions of dollars by shutting down their stores for half a day s training to tell people how to treat people reasonably when you should have just fired the lady from the beginning. can they fix this? they will lose millions of dollars if people say we are going to go to just black-owned shops. they can fix it if we see they are being proactive in i think so chaing the culture. we know this happens every day and racism has been rooted in customer service for decades but they need to move forward and come forward and show that this is not our culture, not who we are, not what we represent. whether it is the soul act of the employee or not she has been a liability to starbucks and now they have to fix it. i wish we had more time. ....

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Detailed text transcripts for TV channel - MSNBC - 20180421:14:51:00

Bias. let s listen to these two gentlemen scribing being arrested, this is more of their interview with robin roberts this week on thursday. take a listen. as soon as they approached us they just said, we have to leave. there was no question of, you know, was there a problem here between you guys and the manager? you know, what happened? when you were arrested, did they tell you what you were being arrested for? no, not at the time. we wasn t read any lights. nothing. just double lock handcuffs behind our back and escorted out and put into a squad car. heather, you were one of the people advising them on what they re going to say during this day of training. the question i think that everyone has on their minds is how is it that a person who is a trained manager at a restaurant like starbucks or a place that is known for people hanging out, sipping on a cup of coffee for hours, writing a novel, i have seen people come in to change their baby in the bathroom not buy anything a ....

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Detailed text transcripts for TV channel - MSNBC - 20180421:14:50:00

Social media when this happened is fire the person who called 911. starbucks took a long time to then finally tell us this employee was no longer with starbucks. do you think just as a public relations matter, lingering ove employee was a mistake? absolutely. starbucks has created a culture of community around coffee where people all over the world use and abuse their restrooms and real estate over a $10 latte. so the two minutes that she took to call was incredibly aggressive. yeah. so starbucks absolutely should have come forward, straightaway, and said this is not our culture, this is we don t advocate we are not complicity with this behavior. it took them a bit too long to do that. they are being on the right side at this point by introducing the training and introducing the new, you know, ways in which they educate their employees, but that employee was aggressive and it was rooted in her racial ....

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