We recently sat down with eight customer experience (CX) experts from The Drum Network to diagnose the current CX moment. If the early stages of the Covid-19 pandemic were characterized by a scrabble to digitize everything, where are we now, and what are the smartest CX minds doing to make their brands stand out with customers? Our experts shared their one piece of advice you can’t miss.
It’s hard to think of an industry more directly impacted by global lockdowns than travel. As part of The Drum’s Globalization Deep Dive, we sat down with five leaders from agencies in the travel world to figure out how they’ve helped their clients weather the storm, and to find out what the future might hold.
It’s hard to think of an industry more directly impacted by global lockdowns than travel. As part of The Drum’s Globalization Deep Dive, we sat down with five leaders from agencies in the travel world to figure out how they’ve helped their clients weather the storm and to find out what the future might hold.