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The consumer champion's guide to getting what you want: This is Money podcast

The Consumer Champion's Guide To Getting What You Want: This Is Money Podcast

I'm a consumer champion and have won £1.2m back for readers: Here's how to complain... and WIN

Since 2022, I ve had the privilege of helping our readers fight for financial justice in Crane on the Case, which is now on its 100th column. These are my six tips for getting YOUR problems sorted.

My father-in-law had £5,523 stolen but HSBC says he went on a jewellery spending spree: CRANE ON THE CASE

He has dementia and his recollection of events is unclear - but the spending happened two hours away and was nothing like his usual activity.

I want to move my work pension as I started a new job - why has it taken nearly a year? CRANE ON THE CASE

The Lifesight and Nest pension schemes are pointing fingers at each other and saying it s the other s fault, leaving me completely stuck in limbo.