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While grocers are coping with the surge in online shopping, other importers are feeling the Christmas crunch 20 December 2020 • 1:41pm Steve Levy had no choice but to share his frustrations with customers. Faced with the prospect of fresh delivery delays, Levy, managing director of Heat Outdoors, turned on his computer and penned an email. “Our entire container of Sherpa patio heaters has ‘gone missing’ and, at present, the shipping company are not even able to tell us in what country it may have been offloaded,” he wrote. Orders would be cancelled and customers would receive an immediate refund: “We are at a loss as to how we can possibly make things right for you, especially being so close to Christmas.” ....