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So insure theres no type of when the member goes to see their decrease theyre aware of the change i mentioned were implementing an enhances Service Model i want to highlight is couple of things how we help retirees to enroll after the effective dates the next couple slides talk about the call centers all of the the call centers or centers a staffed with representatives that focus on medicare populations theyve all been trained with cultural training to know about the benefits for the city and county of San Francisco as well as your culture here and we basically provide them with all the information they need to they can best insist the future members have a hyatt high rates of satisfaction from members members two and retiree that call into the preare Enrollment Center and the post Enrollment Center we have seasoned representatives that really kind of speak to the level of services were able to provide the retirees are there any questions open the retiree experience for the materials o

United statesNorth carolinaSan franciscoDennis krugerDave sotoService modelCall centersCenters centersCity countySan francisco wellEnrollment centerCenter postLevel servicesUnited healthUnited health careHealth care