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through the years, as a grandmother, the queen revelled in prince william s successes, enjoyed a good joke with prince harry. as the queen s grandchildren stand in tribute, so does the public. countless mourners stand in the line to see the queen. there is no casual act of reverence on display here. the line stretches for miles across london. wait times skyrocketed 24 hours. and the weather has been cold. king charles iii and prince william recognizing the moment, surprised the public there earlier today. the new king summed up this incredible show of love telling one mourner his mother would have been so touched. as cnn s richard quest joins us from london. richard, in all your years covering all of this, have you ever seen anything like this? reporter: no. and yet it was one and the same time the event that we had prepared for and dreaded at the same time. i was saying to colleagues earlier even now, jim, i can t sort of quite believed it s happened. and i m 60. you ....