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Top News In Health Of The Contact Centre Today - Breaking & Trending Today

Smart businesses re-write the rules and put employee engagement first

Smart businesses have turned the pandemic to their advantage, transforming and elevating the status of the customer service department. ....

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Why there's never been a better time for channel partners to offer Workforce Engagement Management solutions

{{Smart resellers are already adding significant value and stickiness to contact centre deals with innovative workforce engagement management solutions}. ....

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New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact centre Minneapolis, MN – Today, Calabrio, t. ....

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