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I logged into my bank account and stopped my £32 monthly direct debit.
My dongle - a small device that provides wifi connection and allows me to file stories from remote locations - had served little purpose in lockdown. 
So it was a relief that it would no longer bleed a chunky sum from my bank balance each month. Or so I thought.
We have received dozens of emails from telecoms customers who have had letters ignored and calls unanswered, and have generally been given the run-around by firms who can t let go
In May, I received a letter from the telecoms firm saying I owed £195. Immediately realising my mistake - and fearing it would have an adverse impact on my credit score - I paid it. ....

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